With a nod to Shakespeare, the question of whether to use a franchise cleaning service or go with an independent janitorial company is one that many businesses face.
If you’ve had a bad experience with a cleaning franchise in the past, you might be hesitant to try again. To help you decide, here’s a look at the pros and cons of both options.
The Downsides of Janitorial Franchises
Many people buy into a cleaning franchise because they want the support, structure, and brand recognition that comes with it. However, this model can present risks for customers:
- A franchise’s brand name doesn’t always guarantee the quality of individual franchise owners.
- Low barriers to entry mean many franchisees lack long-term commitment or experience.
- With so many franchises out there, finding one that consistently delivers high-quality service can be a challenge.
- Some franchisees rely on subcontractors (1099 workers), which can lead to issues with oversight, consistency, and accountability.
When a Cleaning Franchise Might Be a Good Fit
Despite these challenges, there are situations where a franchise may be a practical choice:
- Small facilities – Franchise cleaners often specialize in smaller buildings and can provide low-cost services for businesses with minimal cleaning needs.
- Multi-location businesses – If your company operates in multiple cities, partnering with the same franchise brand across locations can simplify service coordination.
- Established franchises – While some franchises struggle with quality control, reputable ones do exist. If you find a solid franchise with strong management, it could be a viable option.
The Benefits of an Independent Janitorial Company
Many businesses prefer to work with an independent cleaning company for several reasons:
- Experience and stability – Independent companies often have years of experience and have grown through reputation rather than franchise backing.
- Ability to handle large or complex facilities – Independents usually have more resources, staff, and financial stability to take on larger projects.
- Competitive pricing – Without franchise fees, independent companies can often provide better rates, especially for medium to large businesses.
- Customized service – Local, independently owned janitorial companies can tailor their cleaning plans to meet your specific needs rather than offering a one-size-fits-all approach.
Making the Right Choice for Your Business
Just like Hamlet’s famous dilemma, the decision of whether “to use a franchise or not to use a franchise” depends on your specific situation.
If you’re weighing your options and need expert advice, we’re happy to help—just give us a call!